Terms of service.

Effective from: 01 June 2025

These Terms of Service outline the agreement between you and Clay & Co when using our studio, attending classes, or participating in memberships. By booking with us or entering the studio, you agree to these terms.

1. Who We Are

Clay & Co is a creative pottery studio run by ceramic artist Cáit Gould, based in Newbury, West Berkshire. We provide pottery classes, memberships, and open access to studio facilities.

2. Bookings & Payments

  • All classes, courses, and memberships must be booked and paid for in advance.

  • Bookings are non-refundable unless otherwise stated (see Section 3).

  • We accept payments via our secure online booking system or by direct invoice.

  • Your booking confirmation serves as proof of purchase.

3. Cancellations & Refunds

For classes and workshops:

  • Cancellations made more than 7 days in advance can be rescheduled or credited.

  • Cancellations with less than 7 days’ notice are non-refundable unless we can fill your space.

  • If you miss a class or arrive late, we are unable to offer a refund or replacement session.

For memberships:

  • Monthly memberships are paid in advance and non-refundable.

  • You may cancel your membership at the end of any monthly cycle by giving at least 7 days’ notice.

  • We reserve the right to pause or cancel a membership if studio guidelines are not followed.

4. Studio Access & Safety

  • Members may only use the studio during designated opening hours.

  • New members must demonstrate sufficient experience or complete an induction before working independently.

  • All users must follow health & safety guidance, including proper use of tools, materials, and kilns.

  • Children are not permitted in the studio unless part of a supervised workshop.

Clay & Co reserves the right to remove access or cancel bookings for anyone not respecting the studio space, other users, or our safety policies.

5. Your Work

  • Clay work will be fired and glazed by our team unless otherwise agreed.

  • We are not responsible for any damage or loss to your work during drying, firing, or glazing. Ceramics can crack or break – this is part of the process.

  • Uncollected work will be held for 30 days after your collection date. After this, it may be recycled or discarded due to space limitations.

6. Membership Inclusions

  • Full Members receive [Insert kg] of clay per month, a storage shelf, and personal locker. Additional clay can be purchased.

  • Friday Club Members may only access the studio on Fridays.

  • All members are expected to clean up after themselves and respect shared equipment.

7. Photography & Promotion

We may take photos or videos in the studio for marketing purposes. If you’d prefer not to appear in any images, please let us know in advance.

8. Liability

While we take every precaution to ensure the studio is a safe and supportive space, Clay & Co cannot be held liable for:

  • Injury caused by misuse of tools or materials

  • Loss or damage to personal belongings

  • Any allergic reaction to materials used in class (please let us know about allergies in advance)

9. Changes to Terms

We may update these Terms of Service from time to time. Any changes will be posted on our website and will take effect immediately.

Thank you for being part of Clay & Co!

If you have any questions, please email us at studio@clayco.co.uk.