Privacy policy.

Effective Date: 01 June 2025

At Clay & Co, we’re committed to respecting and protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding that data.

Who We Are

Clay & Co is a pottery studio based in Newbury, West Berkshire, run by ceramic artist Cáit Gould. We offer classes, memberships, events and creative experiences centred around ceramics and community.

If you have any questions about this policy or how we handle your data, please email us at studio@clayco.co.uk.

What Information We Collect

We may collect and store the following personal data when you interact with us:

  • Name and contact details (e.g. email address, phone number)

  • Booking and purchase information (e.g. classes, workshops, memberships)

  • Emergency contact details (where required for class safety)

  • Payment details (processed securely via trusted third-party providers – we do not store card details)

  • Photos/videos (only with your consent, for promotional purposes)

  • Cookies and usage data when visiting our website (see Section 6).

How We Use Your Information

We collect personal data so we can:

  • Manage bookings and memberships

  • Communicate with you about classes, collections, and updates

  • Process payments and refunds

  • Send newsletters or marketing emails (only if you’ve opted in)

  • Improve our services and studio experience

  • Comply with legal obligations (e.g. tax, health & safety)

How We Protect Your Data

We take the security of your data seriously. Personal data is stored securely and only accessible by team members who need it. We will never sell or share your personal data with third parties for marketing purposes.

We may share data with trusted service providers (e.g. booking platforms, payment processors) who help us run the studio, but they are only permitted to use it for that purpose.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your data (unless we’re legally required to keep it)

  • Withdraw consent for marketing communications at any time

To exercise these rights, just email studio@clayco.co.uk.

Cookies and Website Data

Our website may collect standard internet log information and visitor behaviour data via cookies. This helps us understand website traffic and improve your experience. You can manage or disable cookies in your browser settings.

Policy Updates

We may update this policy from time to time. The most recent version will always be available on our website, with the date clearly stated.

Thanks for trusting us with your information – we’ll always do our best to keep it safe and only use it in ways that support your creative journey at Clay & Co.